golo9's Privacy Policy —
Your Information Stays Protected

golo9 collects several different types of information in order to operate its services properly. Each category is described in detail below.

2.1 Account Registration Information

When you create an account on golo9, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address within Bangladesh
• National ID (NID) or passport information (for identity verification purposes)

2.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket account numbers
• Bank account number and bank name
• Transaction history and amounts

2.3 Usage and Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Pages you visited and how long you stayed
• Game session information and betting activity
• Login time and date
• Information collected from cookies and similar tracking technologies

golo9 does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain situations it may be necessary to share information with specific third parties.

4.1 Service Providers

We work with trusted third-party organisations to provide certain technical services, including payment processing. These organisations operate under strict confidentiality agreements and may only use your information in accordance with our instructions. These include:

• Payment gateway service providers (bKash, Nagad, Rocket, and banking partners)
• Identity verification service providers
• Cybersecurity and fraud prevention organisations
• Cloud hosting and data storage service providers

4.2 Legal Obligations

We may be required to disclose your information in accordance with a lawful order or directive from a legal authority, court, or regulatory body in Bangladesh. Any such disclosure will be limited to what is strictly required by law.

4.3 Business Transfers

In the event of a change in ownership, merger, or acquisition of golo9, your personal information may be transferred as part of the business assets. If such an event occurs, we will notify you in advance.

golo9 applies industry-standard security measures to ensure the protection of your personal information. Our security infrastructure is continuously monitored and updated.

• SSL/TLS Encryption: All data exchanged between your browser and our servers takes place through encrypted channels.
• Data Encryption: Encryption technology is also used when storing sensitive information.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Regular Security Reviews: Security testing and audits are conducted by third-party experts.
• Two-Factor Authentication (2FA): Two-factor authentication is available to enhance account security.

However, no method of data transfer over the internet is 100% secure. We are committed to providing the highest level of protection, but it is not possible to guarantee the complete security of any method. It is your responsibility to keep your account password confidential and not share it with anyone.

As a user of golo9, you have the following rights over your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. If you contact us, we will provide a summary of the information we have stored about you.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can have it corrected. This can be done through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object

You have the right to object to marketing communications or certain types of data processing. You can let us know at any time to stop receiving promotional messages.

8.5 Right to Data Portability

You can request a copy of the information we hold about you. We will provide this information in a standard digital format.

golo9 may revise or update this Privacy Policy from time to time. Changes to the scope of services, new legal obligations, or technical developments may require changes to the policy.

For significant changes, we will send a notice to your registered email address and display a clear notification on the site. If you continue to use the platform after a policy change, you will be considered to have consented to the new policy.

You can check when the policy was last changed by looking at the "Last Updated" date at the top of this page.