golo9's Terms and Conditions
This page contains detailed information on all conditions for using the golo9 platform, including account policies, bonus rules, payment terms, and user responsibilities.
Introduction and Applicability
Welcome to golo9. These Terms and Conditions ("Terms") apply to all services, games, and activities on the golo9 platform. Please read the complete Terms carefully before registering.
Table of Contents
- 01General Provisions
- 02Eligibility and Age Limit
- 03Account Registration
- 04Account Verification
- 05Deposits and Withdrawals
- 06Bonuses and Promotions
- 07Gaming Rules
- 08Prohibited Activities
- 09Privacy and Data Protection
- 10Responsible Gaming
- 11Account Suspension and Closure
- 12Limitation of Liability
- 13Changes to Terms
- 14Contact
General Provisions
The following general provisions apply as the foundation of your relationship with the golo9 platform.
1.1 — Introduction and Nature of Service
golo9 is an online gaming and betting platform that provides casino games, sports betting, and other entertainment gaming services for players in Bangladesh. This platform is operated for entertainment purposes.
golo9 operates as a secure and reliable platform using SSL encryption and adhering to fair play principles. All of our games are supplied by internationally standardised software providers.
1.2 — Acceptance of Terms
By registering, logging in, or using any service on the platform, you acknowledge the following:
- You have read and understood these Terms in full.
- You have voluntarily agreed to these Terms.
- These Terms form a legally binding agreement between you and golo9.
- You have the legal capacity to enter into this agreement.
1.3 — Scope of Services
Services provided by golo9 include: online slots, live casino games, cricket and other sports betting, fishing games, colour games, and other interactive gaming products. These services operate according to Bangladesh Standard Time (BST, UTC+6).
Eligibility and Age Limit
Specific eligibility requirements must be met to create an account and use services on golo9.
2.1 — Age Restriction
The golo9 platform is for users aged 21 and above only. No person under the age of 21 may create an account on this platform. We reserve the right to verify age at any time, and accounts belonging to underage users will be closed immediately.
2.2 — Other Eligibility Requirements
- You must be a real individual — registration by corporate entities or automated software is not permitted.
- All information you provide must be true, accurate, and complete.
- You must not have been previously banned or removed from golo9.
- You must have a valid Bangladeshi mobile number.
- You must not be enrolled in any active self-exclusion program.
Account Registration
It is each user's responsibility to create an account with correct and valid information.
3.1 — One Account Policy
Each individual may operate only one account. Creating multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. Violating this rule will result in all accounts being closed, and all balances may be forfeited.
3.2 — Accuracy of Registration Information
You are required to provide the following accurate information at the time of registration:
- Full legal name (as per your National ID card)
- Correct date of birth
- A valid and active email address
- Bangladeshi mobile number
- Current residential address
Providing false information may result in the account being closed at any time and all deposited funds being forfeited.
3.3 — Account Security
Keeping your account password confidential is your own responsibility. You are responsible for all activity that occurs on your account. If you suspect unauthorised access, notify our support team immediately.
Account Verification
The KYC (Know Your Customer) process ensures the security and integrity of the platform.
4.1 — Identity Verification
golo9 reserves the right to verify your identity at any time. Particularly before large withdrawals or for security reasons, we may request the following documents:
- A clear photo of your National ID card (NID) or passport
- Proof of current address (issued within the last three months)
- Proof of ownership of the payment method
- Selfie or video verification (if required)
4.2 — Restrictions Pending Verification
Withdrawals may be temporarily put on hold until verification is complete. If you do not cooperate with the verification process, your account will be temporarily suspended.
Deposits and Withdrawals
The rules for depositing and withdrawing funds on golo9 are transparent and clear.
5.1 — Deposit Rules
- Minimum deposit: ৳500 (per payment method).
- Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
- Deposited funds must come from a payment method registered in your own name.
- Deposits via third parties are not accepted.
- Deposit processing is generally instant.
5.2 — Withdrawal Rules
- Minimum withdrawal: ৳1,000.
- Withdrawals can only be made to the same payment method used for the deposit.
- The withdrawal process is generally completed within 1 hour.
- Account verification must be completed before a withdrawal can be made.
- Wagering requirements must be met for winnings obtained from bonuses.
5.3 — Anti-Money Laundering (AML)
golo9 strictly follows anti-money laundering policies. If any suspicious transaction is detected, the relevant account will be suspended pending investigation. Records of all transactions are retained.
Bonuses and Promotions
Learn the clear rules for bonuses and promotions offered by golo9.
6.1 — Welcome Bonus
New members will receive a 100% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times. That means withdrawal is possible only after wagering 15 times the bonus amount.
- The bonus applies to the first deposit only.
- Bonus funds cannot be withdrawn until wagering is complete.
- The wagering requirement must be fulfilled within 30 days of claiming the bonus.
- Certain games may not count towards bonus wagering.
6.2 — VIP Cashback Program
Weekly cashback is available across golo9's five VIP tiers:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.3% weekly cashback
- Gold: up to 0.5% weekly cashback
- Platinum: up to 0.6% weekly cashback
- Diamond: up to 0.8% weekly cashback
By playing regularly, you can advance to higher VIP tiers.
6.3 — Bonus Abuse Policy
Any attempt to abuse bonuses — such as claiming bonuses with multiple accounts, attempting to fulfil wagering through low-risk bets, or any other fraudulent activity — will result in the relevant bonus being cancelled and the account may be closed.
Gaming Rules
All games on golo9 are conducted in a fair and transparent manner.
7.1 — Game Outcomes
The outcomes of all games on golo9 are determined by a Random Number Generator (RNG), which is regularly tested and verified by third parties. Game outcomes cannot be predetermined, and any claim that they can be influenced by a strategy or software is entirely false.
7.2 — Betting Rules
- Each game has its own minimum and maximum bet limits.
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a game is interrupted due to a technical error, the relevant bet will be cancelled and funds will be returned.
- In live games, the dealer's decision is final.
7.3 — System Error Policy
Any winnings incorrectly displayed due to software or hardware errors will be considered void. golo9 reserves the right to cancel all such bets and return the deposited funds.
Prohibited Activities
The following activities are strictly prohibited in order to protect the security and fairness of the platform.
8.1 — Fraudulent Activities
The following activities are strictly prohibited:
- Creating or managing multiple accounts.
- Using a false identity or documents.
- Using any automated software, bots, or hacking tools.
- Intentionally exploiting game vulnerabilities or bugs.
- Colluding with other players to manipulate a game.
- Using the platform for money laundering or illegal purposes.
- Depositing or withdrawing using third-party payment methods.
8.2 — Consequences of Violations
If you engage in any of the prohibited activities listed above, golo9 reserves the right to immediately suspend or permanently close your account. In such cases, any pending withdrawals may be cancelled and legal action may be taken where applicable.
Privacy & Data Protection
Protecting your personal information is our highest priority.
9.1 — Data Collection and Use
golo9 collects only the personal information necessary to provide its services. Your data is never sold or disclosed to any third party without authorization. All data is protected by SSL encryption. For more details, please read our Privacy Policy.
9.2 — Cookie Policy
The golo9 platform uses cookies to deliver the best possible user experience. By continuing to use the platform, you consent to the use of cookies.
Responsible Gaming
golo9 believes gaming is entertainment — not a source of income.
10.1 — Commitment to Responsible Gaming
golo9 is firmly committed to responsible gaming. We encourage our players to enjoy games in a safe and healthy way. Gaming should never be a cause of financial stress or personal problems.
10.2 — Self-Restriction Tools
We provide the following tools:
- Setting daily / weekly / monthly deposit limits.
- Setting time limits on gaming sessions.
- Temporary account break (cooling-off period).
- Permanent self-exclusion option.
To access these services, contact our 24/7 support team via live chat. For more details, visit our Responsible Gaming page.
Account Suspension & Closure
Learn about the conditions and process for closing an account.
11.1 — Account Closure by User
You may close your account at any time by contacting our support team. It is your responsibility to withdraw any valid balance before closing your account.
11.2 — Account Suspension or Closure by golo9
golo9 may suspend or close an account under any of the following circumstances:
- Violation of these terms and conditions.
- Providing false information or identity fraud.
- Suspicion of money laundering or fraudulent activity.
- Failure to cooperate with account verification.
- Security-related reasons.
Limitation of Liability
Have a clear understanding of the scope of legal liability.
12.1 — General Disclaimer of Liability
golo9 is not liable for any losses arising from technical errors, internet connectivity issues, disruption of third-party services, or any other unforeseen circumstances. Gaming is a recreational activity and there is no guarantee of recovering money lost in games.
12.2 — Indemnification
If you cause harm to golo9 or any party associated with it by breaching these terms and conditions, you will be held responsible for that compensation. This includes legal costs.
Changes to Terms
golo9 reserves the right to update these terms and conditions as needed.
13.1 — Change Notification
If any significant changes are made to the terms and conditions, we will post a notice on the platform and update the "Last Updated" date on this page. Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
13.2 — Effect on Existing Bets
Any changes to the terms and conditions will not apply to bets already settled or transactions already completed. The new terms and conditions will apply only to activities carried out after the changes take effect.
Contact & Dispute Resolution
For any questions or disputes, our support team is always ready to help.
14.1 — Support & Contact
If you have any questions about these terms and conditions, please contact us via our 24/7 live chat support or by email:
Our support team is available in Bengali 24 hours a day, 7 days a week.
14.2 — Complaints Process
If you have a complaint, please notify our support team first. We take all complaints seriously and will try to respond within 72 hours where possible.